1.1 Purpose This Company Policy outlines the values, behavioural expectations, compliance obligations, and operational standards that define how Albion Trust Bank conducts business. It is applicable to all employees, contractors, officers, and representatives.
1.2 Core Values
Integrity: We operate transparently, ethically, and responsibly.
Trust: We build long-term relationships by honoring our commitments.
Innovation: We continuously evolve our services and technology.
Customer Focus: We prioritize the needs and satisfaction of our customers.
Accountability: We take ownership of our decisions and their consequences.
1.3 Employment and Workplace Conduct
All employees must act professionally and respectfully toward colleagues, customers, and partners.
Harassment, discrimination, and any form of workplace abuse will not be tolerated.
Employees must comply with the bank’s anti-bribery, whistleblower, and non-retaliation policies.
1.4 Equal Opportunity Employment
We are committed to diversity, equity, and inclusion.
Hiring, compensation, promotion, and termination decisions will be based on merit, qualifications, and business needs.
1.5 Confidentiality and Data Protection
All employees are responsible for protecting customer and company data.
Confidential information must not be disclosed unless legally mandated or authorized.
Staff must comply with all provisions of the Data Protection Act 2018 and UK GDPR.
1.6 Compliance with Laws and Regulations
Employees must comply with all applicable laws, regulations, and internal procedures.
Mandatory training will be provided on Anti-Money Laundering (AML), Know Your Customer (KYC), and Financial Conduct Authority (FCA) compliance.
1.7 Conflict of Interest
Employees must disclose any personal or financial interests that could conflict with the bank's interests.
Decisions must be made impartially, free from external influence.
1.8 Use of Bank Resources
All company equipment, systems, and intellectual property must be used responsibly and for legitimate business purposes.
Unauthorized use of resources for personal or external business is prohibited.
1.9 Social Media and Public Communication
Employees must not speak on behalf of the bank without proper authorization.
Personal use of social media should not reflect negatively on the bank.
1.10 Health and Safety
The bank is committed to providing a safe and healthy work environment.
Employees are responsible for following safety protocols and reporting hazards.
1.11 Performance and Disciplinary Measures
Performance evaluations will be conducted regularly.
Violations of this policy may result in disciplinary action, including termination.
1.12 Reporting Violations
Employees are encouraged to report policy breaches or unethical behavior.
Reports can be made anonymously and will be treated with confidentiality.
1.13 Policy Review and Updates
This policy will be reviewed annually by the compliance department.
Updates will be communicated through internal channels and training.